Terms of Service

1. Who we are

FadeBoard is provided by the operator of FadeBoard (“we”, “us”). By creating an account or using FadeBoard you agree to these terms on behalf of yourself and the business you run (“you” or “the shop”). If you don't agree, don't use the service.

2. Your account

• You must be at least 18 and able to enter a contract for your business.
• Keep your login safe. You're responsible for what happens under your account and your staff accounts.
• Give us accurate shop details. Don't impersonate another business.

3. Free trial, prices and billing

• New shops get a 14-day free trial, once per owner. After that the price is $22.99 per month, in US dollars, for up to 10 barbers. Current prices are always on our pricing page.
• We send an invoice about 7 days before each period ends. You pay it with PayPal and send us the PayPal Transaction ID. A paid period runs from the end of your previous period, not from the day we confirm the payment.
• If an invoice is unpaid when due, we may pause online booking and the walk-in line 7 days later. Your dashboard and existing appointments keep working, and online booking comes back as soon as we confirm the payment.
• We may change prices with at least 30 days' notice by email. Invoices already issued keep their price.
• You're responsible for any taxes that apply to your purchase, other than taxes on our income.

4. Cancelling and refunds

You can cancel any time in Settings → Billing. You keep access until the end of the period you've paid for. Payments aren't refundable, including for partly used months, unless the law requires otherwise or we cancel your account without cause (then we refund the unused part).

5. Your data and your clients' data

• Your shop's data, including your client list, belongs to you. You can export it any time. We use it only to provide FadeBoard to you, as described in our Privacy Policy.
• For your clients' personal information we act as your service provider (processor): we process it on your instructions and don't sell or share it. You are responsible for having the right to collect it and for honoring your clients' privacy requests; the tools to export or delete a client's data are in the Clients page.
• If your plan ends, we keep your data for 90 days so you can come back, then delete it. We email you before we do.

6. Your shop's policies

Cancellation, no-show and pricing rules are your shop's own policies. FadeBoard only shows and applies them for you. Disputes with your clients about appointments, services or payments are between you and the client.

7. Reviews

Only clients with a completed visit can review your shop. You may reply publicly and report reviews that break our rules (hate, harassment, spam, private information, or reviews not about a real visit). You may not ask clients to change or remove honest reviews, offer anything in exchange for positive reviews, or post reviews yourself. We don't remove reviews because they're negative.

8. Acceptable use

• Don't use FadeBoard for anything illegal, deceptive or harmful, or to send spam.
• Don't try to access other shops' data, break our security, or overload the service.
• Don't upload content you don't have the rights to.

We may suspend accounts that break these rules or put other users at risk. Where we can, we'll tell you first and give you a chance to fix it.

9. The service

We work hard to keep FadeBoard running and your data safe, and we keep daily backups. Still, the service is provided “as is” and “as available”. Emails can be delayed or filtered by your clients' providers. We may change or improve features over time and will tell you about changes that matter.

10. Limitation of liability

To the extent the law allows, we aren't liable for indirect or consequential losses such as lost profits, lost bookings or lost data, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.

11. Changes to these terms

We may update these terms. If a change is significant we'll email account owners at least 30 days before it takes effect. Using FadeBoard after that means you accept the new terms.

12. Law and disputes

These terms are governed by the laws of the Republic of Indonesia. Before starting any formal dispute, please contact us so we can try to resolve it informally within 30 days.

13. Contact

the operator of FadeBoard · use the contact details in your dashboard