Client Terms

1. Your booking is with the shop

FadeBoard is a booking tool. Your appointment, the service, the price and any payment are between you and the barbershop. Each shop sets its own cancellation and no-show policy, which is shown before you book.

2. Your details

• Use your real name and an email you can access. The shop may ask you to confirm it with a code.
• The link in your confirmation email lets anyone who has it view, change or cancel your booking, so don't share it.
• Book for children under 13 with your own details as their parent or guardian.

3. Cancelling and no-shows

Please cancel or reschedule from your booking link if you can't make it, within the shop's cancellation window. Shops can see your past no-shows and may ask you to confirm future bookings, approve them manually, or stop you from booking online.

4. Walk-in line

Wait times are estimates. If you aren't there when it's your turn, the shop may move you back or remove you from the line.

5. Reviews

You can review a shop after a completed visit. Be honest and respectful: no hate, harassment, threats, spam, or anyone's private information. Reviews that break these rules may be removed. Shops can reply publicly but can't remove honest reviews. By posting, you let the shop and FadeBoard show your review (with your first name and last initial) on the shop's page.

6. Privacy

See our Privacy Policy for what we collect and your rights. You can also ask the shop to give you or delete your data.

7. Contact

For questions about an appointment, contact the shop. For questions about FadeBoard: the operator of FadeBoard · use the contact details in your dashboard